For general questions or for additional information, please complete the request form below.
If you are experiencing a medical emergency, please call 911 immediately or go to the emergency room. If you are experiencing a mental health emergency, please call the toll-free Access and Crisis Line: 1 (888) 724-7240 [TDD for the hearing impaired: (619) 641-6992], which is available 24 hours a day / 7 days a week, call 911 or go to the emergency room. If you have an urgent medical issue, problem or question and our clinics are closed, call the on-call physician for after-hours assistance at (619) 692-2414.
Questions, Problems or Concerns
If you have questions or would like to express any concerns about your care or service, please contact your clinic directly to speak with the Clinic Director. If your concerns and questions cannot be resolved at this level, they will be reviewed by our Care Coordination team. All complaints and concerns are also reviewed by our executive team. If you still have concerns, please contact the Joint Commission at (800) 994-6610 (phone), (630) 792-5636 (fax) or firstname.lastname@example.org. They are also available at Office of Quality Monitoring – The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181 – www.jointcommission.org.