Patient Rights and Responsibilities

patient rights and responsibilities

Family Health Centers of San Diego (FHCSD) is an accredited Patient Centered Medical Home (PCMH) by the Joint Commission and the National Committee for Quality Assurance (NCQA), organizations dedicated to enhancing health care quality and safety.

At a PCMH, patients receive quality care through a direct and long-term relationship with their chosen provider and health care team. This team is respectful of and responsive to individual patient preferences, needs and values, ensuring all clinical decisions are guided by these principles. Patients, and their families, also receive support to become engaged in healthy behaviors.

Everyone at FHCSD — from clinicians to receptionists — plays a role in creating a PCMH that supports whole-person care and improves access, self-care and care coordination within and outside FHCSD.

Part of our duty as a PCMH facility is to inform patients of their rights and responsibilities. We encourage patients to view and download our Patient Rights and Responsibilities handout, available in English and Spanish, as well as our Notice of Privacy Practices handout, also available in English and Spanish.

Questions or concerns:

If you have questions or would like to express any concerns about your care or service, please contact your clinic directly to speak with the clinic director. If your concerns and questions cannot be resolved at this level, they will be reviewed by our Care Coordination team. All complaints and concerns are also reviewed by our executive team.

If you still have concerns, please contact the Joint Commission:

P: (800) 994-6610
F: (630) 792-5636
complaint@jointcommision.org

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
www.jointcommission.org

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