An update from the Chief Medical Officer
Family Health Centers of San Diego is dedicated to the health and safety of our patients, and I wanted to assure you that no patient will be turned away from our clinics, regardless of symptoms. We will continue to provide affordable, accessible care to both those with COVID-19 symptoms and those seeking our normal range of services. To that end, we have taken additional steps to stop the spread of the coronavirus (COVID-19) and keep our patients healthy:
FHCSD is now offering telephone appointments.
Telephone appointments offer you and your family the same affordable, high-quality health care through phone calls with your providers for non-emergency care. You will not have to visit the clinic to receive care. Telephone appointments cover a broad range of services, including primary care, mental health and substance use, prenatal and more. Call (619) 515-2300 to make your telephone appointment.
Mental health and substance use counseling are available through telephone visits.
Mental health services including counseling and medication management, as well as Medication Assisted Treatment (MAT), are more critical than ever. You may continue to receive these services without having to go to one of our clinics or counseling centers. Call to verify the appropriate paperwork is on file.
Clinics have increased sanitization practices.
Although we have always ensured high standards of sanitization, we have increased the number of cleanings that occur throughout the day and have trained additional staff who are sanitizing exam rooms and patient areas. In addition to dedicated staff members cleaning around the clock, front desk staff and medical assistants ensure sanitizing happens before and after each patient in waiting areas.
Patients are pre-screened for COVID-19 symptoms before entering the clinic.
We have implemented systems to segregate sick patients from well persons by screening patients from tents in our parking lots, or at the entrance of our clinics, to decrease virus spread to other patients and our health care workers.
Pre-screening allows us to separate healthy patients from sick patients and prevent the spread of disease. When you arrive, please be sure to listen to the instructions of staff and answer all questions accurately so we can provide you the most appropriate care.
No patients will be turned away, regardless of symptoms.
We will see all patients, including those with COVID-19 symptoms. This ensures emergency rooms and hospitals have the resources they need to treat more severe cases, and people with mild to moderate symptoms have the information and tools they need to take care of themselves at home.
COVID-19 testing will be completed at FHCSD.
Currently, tests from FHCSD must be sent to an external lab to determine if they are positive or negative. We will soon begin to test in-house, which will allow us to get results to our medical providers and patients much faster.
Although the world is uncertain right now, we continue to work to ensure you continue to receive the critical care you need.
Christopher Gordon, MD
Chief Medical Officer
Family Health Centers of San Diego