Patient Services

Our mission at Family Health Centers of San Diego (FHCSD) is to provide high-quality, affordable health care to you and your family. We offer a variety of services and programs to address your health care needs. In addition, we have primary care clinics conveniently located throughout San Diego County to serve you. Regardless of health condition or income status, our courteous and professional medical staff is committed to treating all patients with the utmost dignity and respect.

To schedule an appointment with a medical provider at a clinic near you,
call (619) 515-2300. 

This number is not intended for emergency care. If you are experiencing a medical emergency, please call 911 immediately or go to the emergency room. If you are experiencing a mental health emergency, please call the toll-free Access and Crisis Line: 1(888) 724-7240 [TDD for the hearing impaired: (619) 641-6992], which is available 24 hours a day / 7 days a week, call 911 or go to the emergency room.

View All FHCSD Clinics

Appointments

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Please call (619) 515-2300 to schedule an appointment with a FHCSD provider. Please call at least 24 hours in advance if you need to cancel your scheduled appointment. FHCSD reserves the right to charge for missed appointments. Please see our list of clinic locations.

Many FHCSD primary care clinics offer walk-in visits without an appointment. Wait times for walk-in patients may vary widely depending on the medical needs of other patients. If there are more walk-in patients than the clinic is able to see, our medical staff will assess every walk-in patient and determine who may be seen that day. Those not seen by our medical staff will be encouraged to schedule an appointment for a subsequent day. Please note that our staff strives to communicate scheduling delays to our patients.

What To Bring To Your Appointment

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Please bring the following information to every patient visit at a FHCSD clinic:

  • Your insurance card (if you have one)
  • The medication bottles of your current medications (including vitamins, herbs and dietary supplements)
  • Your child’s immunization card (for pediatric visits)

FHCSD accepts a broad range of payment and insurance plans. In addition, many of our patients qualify for free or low-cost health care services based upon their income and family size. No patient will be turned away based on an inability to pay. For more information, please call (619) 515-2300 or visit our billing and insurance section.

After-Hours Access

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If you are a patient of Family Health Centers of San Diego and experience a medical emergency, please call 911 or go to your nearest emergency room. If you have an urgent medical issue, or a question that cannot wait until your clinic opens, please call a FHCSD on-call physician at (619) 692-2414.

Health Information Management Services

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We aim to provide efficient, accurate and legally compliant electronic health records to enable the delivery of quality care and assure patient safety. Our staff strives to be Exceptional in Every Way! The Health Information Management (HIM) Department insists on the delivery of an accurate, efficient and paperless electronic health record as a trusted partner for internal and external clients.

For information, or to submit a request, regarding medical records and our policies, please click here.

Questions, Problems or Concerns

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If you have questions or would like to express any concerns about your care or service, please contact your clinic directly to speak with the Clinic Director. If your concerns and questions cannot be resolved at this level, they will be reviewed by our Care Coordination team. All complaints and concerns are also reviewed by our executive team. If you still have concerns, please contact the Joint Commission:

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
www.jointcommission.org
(800) 994-6610 (phone)
(630) 792-5636 (fax)
complaint@jointcommision.org

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